Privacy Policy
A Legal Disclaimer
RS Matrix respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how RS Matrix collects, uses, stores and protects your personal information when you visit this website, contact us, complete a consultation or onboarding form, or use our coaching, nutrition or personal training services.
1. WHO WE ARE
RS Matrix provides personal training, nutrition coaching, online coaching and related health and fitness services.
RS Matrix
Website: rsmatrixpt.com
Email: robertschmid@rsmatrixpt.com
Telephone / WhatsApp: 07833 179265
For the purposes of UK data protection law, RS Matrix is responsible for the personal information it collects and processes.
2. INFORMATION WE COLLECT
Depending on how you interact with RS Matrix, we may collect information including:
Personal and contact information, such as your name, date of birth, email address, telephone number and preferred method of contact.
Fitness and lifestyle information, such as your goals, activity levels, training experience, equipment available, dietary preferences and information about your current lifestyle.
Health information, where relevant to providing our services safely. This may include information about medical conditions, injuries, physical limitations, medication, allergies, intolerances, pregnancy or other information you provide through health screening or onboarding questionnaires.
Health information is treated as special category personal data and is handled with additional care.
Service information, including the programme or service you are interested in or purchase, consultation information and communications between you and RS Matrix.
Website information, which may include information collected through cookies and similar technologies, such as your device, browser and interaction with the website.
3. HOW WE COLLECT YOUR INFORMATION
We may collect information when you:
Complete a form on the RS Matrix website
Request an initial consultation
Complete a PAR-Q, health screening or onboarding questionnaire
Contact RS Matrix by email, telephone, WhatsApp or social media
Purchase or participate in an RS Matrix service
Communicate with Rob during your coaching
Use the RS Matrix website
4. HOW WE USE YOUR INFORMATION
Your information may be used to:
Respond to enquiries and consultation requests
Prepare for your initial consultation
Assess whether a service is appropriate for you
Provide personalised training, nutrition and coaching services
Help protect your health and safety during exercise
Develop and adjust your programme
Communicate with you about your coaching or appointments
Maintain appropriate client and business records
Meet legal, regulatory and insurance requirements
Improve RS Matrix services and the website
RS Matrix will only use personal information where there is an appropriate lawful basis for doing so.
Where special category health information is processed, RS Matrix will also ensure an appropriate condition for processing that information applies.
5. HEALTH INFORMATION
To provide safe and appropriate fitness and nutrition services, RS Matrix may need to ask you about your health.
You should provide accurate information and tell RS Matrix if relevant circumstances change.
Health information will only be collected where necessary and will not be used for unrelated advertising or marketing purposes.
Depending on the information you provide, RS Matrix may recommend that you seek medical advice or obtain medical clearance before participating in a programme.
RS Matrix does not provide medical diagnosis or medical treatment.
6. SHARING YOUR INFORMATION
RS Matrix does not sell your personal information.
Information may be shared with trusted service providers where necessary to operate the business and provide services. This may include website, form, communication, payment, coaching or technology providers.
These providers may process information on behalf of RS Matrix and are expected to handle it appropriately.
Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal claims.
7. HOW LONG WE KEEP YOUR INFORMATION
Personal information will only be kept for as long as reasonably necessary for the purpose for which it was collected, including any legal, insurance, accounting or regulatory requirements.
Information that is no longer required will be securely deleted or anonymised where appropriate.
8. HOW WE PROTECT YOUR INFORMATION
RS Matrix takes reasonable steps to protect personal information against unauthorised access, loss, disclosure, alteration or misuse.
Access to client information is limited to those who reasonably require it to provide or administer RS Matrix services.
However, no internet-based system can be guaranteed to be completely secure.
9. MARKETING
RS Matrix may contact you about services where you have requested this, provided appropriate permission, or where otherwise permitted by law.
You can ask RS Matrix to stop sending marketing communications at any time.
Service-related communications about an existing enquiry, consultation or coaching relationship are separate from marketing communications.
10. COOKIES
The RS Matrix website may use cookies and similar technologies to operate correctly, understand how visitors use the website and, where applicable, support analytics or advertising.
Where required, non-essential cookies will only be used after you have been given an appropriate choice.
Further information can be provided through the website's cookie settings or Cookie Policy.
11. THIRD-PARTY SERVICES
RS Matrix may use third-party platforms to operate its website and deliver its services.
For example, the website is hosted using Wix, and RS Matrix may use other platforms for communication, payments, analytics or coaching.
These providers may process personal information according to their own privacy policies and their arrangements with RS Matrix.
Where information is transferred outside the UK, appropriate safeguards will be used where required by data protection law.
12. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law may give you rights including the right to:
Request access to personal information held about you
Ask for inaccurate information to be corrected
Request deletion of your information in certain circumstances
Request restriction of processing
Object to certain uses of your information
Request transfer of certain information
Withdraw consent where processing relies upon consent
These rights are not absolute and may depend on the circumstances.
To exercise your rights, contact:
You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's data protection regulator.
13. CHILDREN
RS Matrix services are not intended to collect personal information from children through this website without appropriate involvement and consent from a parent or legal guardian where required.
If services are provided to anyone under 18, additional consent and safeguarding procedures may apply.
14. CHANGES TO THIS POLICY
RS Matrix may update this Privacy Policy from time to time to reflect changes to its services, website, technology or legal obligations.
The latest version will be published on this website with the date it was last updated.
15. CONTACT
If you have any questions about this Privacy Policy or how your personal information is handled, contact:
RS Matrix
Robert Schmid
Email: robertschmid@rsmatrixpt.com
Telephone / WhatsApp: 07833 179265
Website: rsmatrixpt.com